Frequently Asked Questions

1 - I've bought from many sites and haven't received it. Can I trust that I will receive my purchases?

Mr Nécimas has a team of professionals specialized in online sales. This experience means that we always value honesty, commitment and respect for our customers. That's why we make all the information clear in the simplest and most accessible way, and we always have our customer service team ready to assist you before, during and after your purchase. We are committed to transparency with regard to any and all information on our website.

2 - Can I track my purchase?

Of course! Our team sends the tracking code to the e-mail address registered in our system. This code is all you need to track your order and all the movements of the package from dispatch to delivery.

3 - How do I cancel a purchase?

To cancel a purchase, contact our customer service team as soon as possible. If the purchase has not yet been shipped, the cancellation will be processed immediately. If it has already been shipped, we will advise you on the return process as soon as the product arrives at your address.

4 - What forms of payment are accepted on the site?

We accept credit cards, ATM and Paypal. The available options will be displayed at checkout. We work with secure payment platforms to guarantee the protection of your data.

5 - Do you offer a guarantee on your products?

Yes, all